Frequently asked questions.
How far in advance should I place my order?
To ensure availability, it’s best to place your order as early as possible. We recommend booking at least 4–6 weeks in advance, especially for custom or event cakes. Dates fill up quickly, so the more notice, the better!
If you’re on a tighter timeline, feel free to reach out—we’ll do our best to fit you in if our schedule allows!
How do I inquire about an order?
For custom cakes, cupcakes and cookies, please fill out an inquiry form to confirm availability and receive a personalized quote:
Custom cakes and cupcakes inquiry form
For weddings, larger events, custom sweet tables & trays, please fill out our event inquiry form. We’ll then be in touch to schedule a phone consultation where we’ll chat about your event, your vision, and any ideas you have in mind. From there, we’ll provide some options and a personalized quote.
What forms of payment do you accept?
For the 50% deposit required to secure your order, we accept e-transfer or credit card.
For the final payment at pickup or delivery, you can pay using cash, e-transfer, or credit card.
Please note: A 3% processing fee applies to all credit card transactions.
What is your cancellation policy?
All of our cakes are custom-made and uniquely crafted for each customer. If you need to cancel your order, we kindly ask for at least one week’s notice. In that case, your deposit will be fully reimbursed.
If the cancellation is made less than a week in advance, the deposit is non-refundable.
Thank you for understanding.
Where are you located?
We are located in the east side of Oakville, ON. The exact address will be shared a few days before your scheduled pickup. Delivery is also available for an additional fee, depending on location and availability.
Do you offer delivery?
Yes, we offer delivery for an additional fee within the West GTA, based on availability and location. We highly recommend delivery for tiered cakes and sweet tables to ensure safe transport.
Do you offer cake tastings?
Yes! Cake tastings are available twice a year, usually in spring and fall. When available to order, I’ll post the details on my Instagram.
Each tasting box includes six carefully selected cake flavors—perfect for wedding planning or simply enjoying with friends and family!
Do you offer allergen-friendly options?
We’re happy to accommodate dietary needs where possible and offer gluten-friendly alternatives for some of our baked goods. However, please note that our kitchen is not an allergen-free environment—we handle ingredients like gluten, dairy, and nuts. While we do our best to avoid cross-contamination, we cannot guarantee that any item will be completely allergen-free.
Can you replicate an exact cake design?
If you have your heart set on a specific design, we’ll happily create something along the same lines—capturing the overall look and feel—without replicating it exactly. Inspiration photos are a great starting point, but we always aim to craft something unique and personal to your event.
Can I choose more than one cake flavor?
For single-tiered cakes, you may choose one flavor.
For tiered cakes, you’re welcome to choose one flavor per tier.
For cupcakes and individual treats, there is a minimum of one flavor per dozen.
If you have something specific in mind, feel free to reach out and we’ll do our best to accommodate!
Do you make fondant-covered cakes?
No, we do not cover cakes in fondant. All of our cakes are finished with buttercream or ganache exteriors. We do use fondant for decorative details only.
If you’re specifically looking for a fondant-covered cake, we’d be happy to recommend some talented local bakers who specialize in that style!
Do you offer plate and cake stand rentals?
Yes, we offer a variety of plates and cake stands available for rent. Rental fees vary depending on the specific items you’re interested in. If you’re looking for something in particular, feel free to reach out and we’d be happy to go over the options with you!
If you have any other questions about our products and services, please feel free to contact us!